Find Your Replacement Parts

Frequently Asked Questions (FAQ)

1. How do I find the right part for my appliance?

To find the right part, you can use our search tool by entering your appliance’s model number or part number. If you need assistance, contact our customer service team at [email protected] or call us at 1-587-415-2200.

2. What is your return policy?

We offer a 30-day return policy for unused and unopened parts. For more details, please review our full return policy or contact our customer service team.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier’s website. For further assistance, contact [email protected].

4. Do you ship internationally?

Currently, we ship within Canada. For international shipping inquiries, please contact our customer service team.

5. What payment methods do you accept?

We accept VISA, MasterCard, PayPal, and direct deposit. For more information on payment options, please visit our payment information page.

6. How long will it take to receive my order?

Most in-stock items are shipped within 1-3 business days. Delivery times may vary based on your location and the shipping method selected. You will receive an estimated delivery date during the checkout process.

7. Can I cancel or modify my order after it has been placed?

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

8. Do you offer a warranty on parts?

Yes, we offer a manufacturer’s warranty on all parts, which typically ranges from 90 days to one year. Please refer to our warranty policy for more details.